Research Paper (postgraduate) from the year 2016 in the subject Psychology - Social Psychology, Universidad de Oriente in Santiago de Cuba, language: English, abstract: The ability to improve performance levels at work through the development of flow has the potential to become a new management skill for managers. The outcome of this research suggests that managers can achieve higher performance levels in each of their team members. It is a necessary condition that they, for example, lead them by example, allow people to act within their abilities, show them how to mask distractions and create mental and emotional fitness within people's minds. It appears that more than one component of flow is necessary to develop what is generally referred to as a state of flow. The outcome of this research suggests that the contribution flow makes to performance improvement can be measured through appropriate Key Performance Indicators (KPIs).