This ebook on contemporary hospitality research addresses key issues and challenges in the hospitality and tourism field. Written by leading scholars in the hospitality and tourism field to contribute it: addresses productivity, quality and relationship marketing in service operations; explains and synthesizes major services operations research foci from the past century; presents a critical review of the human resources management (HRM) research in the generic HRM and the hospitality fields; evaluates the evolution of hospitality marketing research over the last 25 years and illustrates how the research paradigms changed over time in hospitality marketing relative to mainstream marketing; evaluates the progress of information and communication technology (ICT) research based on a critical review of articles published in tourism and hospitality journals between 2009 and 2013; presents a critical overview of hospitality finance/accounting (HFA) research; reviews the hospitality and tourism strategy literature to identify trends related to key topical areas of research; and identifies the most critical antecedents of destination loyalty formation and to develop a series of propositions for the relationships among the antecedents of loyalty formation and their direct and indirect impacts on loyalty formation.