Customers are the heart of your company, if retail employees are its face. Putting the needs of the customer first is a highly profitable retail skill for every employee in your store. Retail employees who have a customer-first mindset are able to better serve and understand their customers by making a difference in their lives, finding out what they need, and providing exceptional customer service. This ability not only fosters trust and comradery among your associates and staff, but it also aids in retaining devoted clients who could promote your brand and aid in the expansion of our business.

About the author:

Ramesh Venkatachalam who has done his MBA from the UK, is a Retail Management expert with over 4 Decades of experience having worked in INDIA, UAE & The UK, with leading Brands such as Timberland, The North Face, Columbia, Under Armour.

Ramesh has also been involved in mentoring and guiding Entrepreneurs and Businesses across the Globe. He is currently based in Bangalore, India and is the Sole Proprietor and Principal Consultant of "Retail Performance"

For any advise or consultancy on Retail Management, reach out to ramesh@retailperformance.in