OverDrive--leading digital media services
OverDrive Training

Staff knowledge is key to a successful 'Virtual Branch'

OverDrive provides classes to cover every aspect of your OverDrive download service. At the end of our training series, staff will feel comfortable promoting your download library and offering assistance to patrons. This means increased circulation for your library's Virtual Branch!

Classes are offered via convenient web conferencing. We can also arrange for your classes to be recorded for future use.

Questions? Please contact training@overdrive.com.

OverDrive Training Participant Quote

Guided Tours

Learn at your own pace how to browse, check out, and download titles from a Virtual Branch website.

Course Catalog

Collection Development
Description Collection Checklist: 10 Steps to a Successful Download Collection
With this collection checklist, you'll be quickly up to speed with online purchasing through OverDrive's Content Reserve 'Marketplace'. Best of all, you'll learn how to attract patrons to your Virtual Branch by creating an exciting and easy to maintain download collection.
Duration 1 hour
Who should attend Project Coordinators, Selectors, Technical Support Staff
Download Collection Checklist.ppt (5.7 MB)
Collection Checklist.pdf (2.2 MB)
Community Outreach
Description Community Outreach: Introduce New Patrons to Download Media
Learn creative techniques for introducing new patrons to your OverDrive download library. We'll showcase promotional ideas from high circulating libraries, plus you'll have a chance to share your own examples.
Duration 1 hour
Who should attend Project Coordinators; Community Outreach and Marketing Staff
Download Community Outreach.ppt (8.7 MB)
Community Outreach.pdf (3.0 MB)
Download Basics
Description Digital Library 101: Browse, Check Out, and Download!
Learn how to browse, check out, and download OverDrive media. At the end of this course, staff should feel comfortable answering basic questions about your Virtual Branch.
Duration 1.5 hours
Who should attend All Staff
Download Digital Library 101.ppt (7.8 MB)
Digital Library 101.pdf (2.5 MB)
Evaluation
Description Real-Time Reports: Size-up Success...and Stay on Track
We'll showcase reports which will best track circulation, new patrons, site traffic, and popular titles. Your team can then use these online reports to gauge how your Virtual Branch is doing, and track a path to future success.
Duration 1 hour
Who should attend Project Coordinators, Administrators, Selectors, Technical Support Staff
Download Reports.ppt (4.6 MB)
Reports.pdf (1.1 MB)
OverDrive Download Station
Description OverDrive Download Station: Self-service downloads inside the library!
OverDrive Download Station is software that enables a public Internet station to also serve as a self-service download kiosk. This class will help prepare public service staff to demonstrate OverDrive Download Station and answer basic questions from patrons.
Note: This course is scheduled for libraries who purchase OverDrive Download Station.
Duration 1 hour
Who should attend Project Coordinators; Technical Support, Community Outreach, Training, Marketing, and Public Service Staff
Download OverDrive Download Station.ppt (2.5 MB)
OverDrive Download Station.pdf (1.1 MB)
Patron Assistance
Description Patron Assistance: Become an OverDrive Download Library Specialist
We'll help take your understanding of OverDrive download media to the next level so you can share your knowledge through support and training. We'll review frequently asked questions, support tips, and online help resources.
Duration 1 hour
Who should attend Project Coordinators; Technical Support, Community Outreach, Training, and Public Service Staff
Download Patron Assistance.ppt (6.4 MB)
Patron Assistance.pdf (2.5 MB)